You want to write to whoever made that complaint against you and let them know in no uncertain terms that your products are real and you have the invoices to show them that you obtain them from a source that is 100% genuine and 100% legitimate. So what do you do with these? When your product is real and the complaint is baseless, you really want to focus on your invoices. If you obtain your inventory from a reliable source it probably comes from a distributor or a wholesaler that gets them directly from the brand and they just simply can’t move enough product. Scenario number one is where your products are 100% real and you are not selling counterfeit products. What to do if your products are 100% genuine and the complaint against you is entirely baseless Typically the brand really doesn’t know or doesn’t care if your product is genuine or is in fact counterfeit. If your product is counterfeit that means that it is fake or not genuine. What are counterfeit complaints?Ĭounterfeit complaints are often one of two things: either a brand is accusing you of selling a counterfeit product or they simply want to stop you from selling their product. I want to update you on how Amazon sellers can resolve counterfeit complaints asserted against your Amazon account, either when your account is deactivated, and also, more importantly, before your Amazon account gets deactivated, before it’s an emergency. How can you as an Amazon seller handle a counterfeit complaint yourself? How to Resolve Counterfeit Complaints Yourself As An Amazon Seller
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